If you change your mind, you can return your B&Q purchase to us, in its original condition, within 90 days - just bring your receipt, order confirmation or sales invoice with you. Find out more about our returns and refunds policy below.
Customer support Home delivery Free Click + Collect AftersalesWe want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within 90 days.
Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements, or are not suitable to return due to health or hygiene reasons, if the product packaging has been opened after delivery or collection. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered. Your consumer rights are not affected.
For products purchased in B&Q stores and via Click + Collect, simply return the item to your chosen store. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund. For Click + Collect you will also need to bring valid identification.
Products bought from B&Q are labelled “sold and shipped by B&Q” on diy.com and on your order confirmation.
If you need to return a product that was sold and shipped by B&Q, you can return it to any B&Q store. You’ll need your order confirmation or sales advice and your original payment method, and we can exchange the product or issue a refund.
If you can’t get to store, you can contact 0333 014 3357 or email us at home.delivery@b-and-q.co.uk to discuss your options. This may include arranging a collection from your home which may incur a collection charge up to £50.00.
Products bought from B&Q verified sellers are labelled “sold and shipped by B&Q verified sellers” on diy.com and on your order confirmation email. To arrange a convenient return of a product that is sold by a B&Q verified seller, use the 'Contact Seller' link in the email relating to your order.
Please note that returns for products that have been made to order or mixed to your individual requirements won’t be accepted. In the instance you have changed your mind and the product weights over 30kg, the Seller may charge up to £50.00 to process your return, which will be deducted from the total refund returned to you.
Some items bought from a B&Q verified seller are eligible for return to a B&Q store, but there are exceptions that cannot be returned in store:
If your product is eligible to be returned to a B&Q store, it is important to bring your product packaged ready for shipping. The store colleague will label your package and arrange the return of the product to the B&Q verified seller. You’ll need your order confirmation or sales advice and your original payment method. A refund will be issued once the B&Q verified seller has validated your return. Please note that products bought from B&Q verified sellers cannot be exchanged in B&Q stores.
If a product you purchase is faulty, you may be offered a repair, exchange or refund as appropriate in accordance with your consumer rights.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
For our full Terms and Conditions please visit our Terms & Conditions page.